Austin, TX · Emergency Field Service
Emergency motor repair and field service in Austin, TX
When a motor, pump, or control panel fails and the process stops with it, emergency field service puts a technician at the equipment to find the fault and either get it running or get it to the shop. Lopez Electric Motor Works provides emergency motor repair and field service for plants and facilities in Austin and across Central Texas, including on-site troubleshooting, equipment evaluation, and 24-hour emergency response.
Our shop is in San Antonio, and the business has been family-owned since 1972, with the third generation of the Lopez family in it as of 2026. Austin customers call 512-788-4594 to reach the team, and 24-hour emergency service is available for critical failures. When you call, we’ll ask where the equipment is and give you a realistic arrival time for your location, along with what to do to keep the site safe until we get there.
What a field service call covers
Field service is for problems that are hard to diagnose by phone, or where pulling equipment would cost more downtime than troubleshooting it in place. A technician on site can work through the motor, the power feeding it, the controls starting it, and the equipment it drives, and narrow the fault to one of them. Calls usually involve one or more of these:
Motors that won’t start, trip on overload, run hot, or vibrate.
Pumps that have lost flow or pressure, leak, make new noise, or won’t stay running.
Starters and control panels with failed contactors, overloads, fuses, or control wiring.
Variable frequency drive faults, including the drive’s fault history and the motor and cable on its output side.
Equipment evaluation on motors and pumps you’re worried about, before they fail and force the decision.
Emergency response for critical breakdowns, with 24-hour service available when the equipment can’t wait for business hours.
What happens after you call
Each emergency call follows the same order:
Triage.
Dispatch.
On-site diagnosis.
Recommendation.
Follow-through.
Follow-up.
Can it be fixed in place, or does it go to the shop?
Plenty of breakdowns turn out to live in the power supply or the controls, such as a tripped overload, a failed contactor, a blown fuse, a loose connection, or a drive setting that doesn’t match the motor. Those can usually be corrected on site, and the equipment goes back into service the same visit. Winding failures, seized bearings, and worn pump internals are shop work, and the field visit confirms that before anyone spends the labor to pull the unit.
When the problem does need the shop, we can bring it to our motor shop or schedule a full pump teardown with the diagnosis already done. If the panel is past saving, we can replace a worn-out panel with one built for the equipment, and if the line can’t wait for any repair, we can help you source a replacement unit in the meantime.
Emergency motor repair calls and shop turnaround
Breakdowns happen at 2 AM and on weekends, so 24-hour emergency service is available for critical failures outside regular hours (Monday through Friday, 8:00 AM to 5:00 PM). Once equipment comes into the shop, our focus is fast turnaround and clear communication from the first call to final delivery.
Building systems count too. If a failed air handler, chiller pump, or controller has taken cooling down in an occupied building, the call works the same way, and we can follow up on building controls that stopped responding once the immediate problem is handled.
Before you call, and while you wait
A few steps protect your people and the equipment, and they make the diagnosis faster. If anyone is hurt, or you see fire, smoke, or arcing, call 911 first:
- De-energize and lock out the equipment according to your site’s procedures and OSHA’s lockout/tagout rules.
- Don’t keep resetting a breaker or overload on a motor that trips. Repeated restarts overheat the windings and can turn a bearing repair into a rewind.
- Write down any VFD fault codes before power-cycling the drive, since a restart can clear the active fault from the display.
- Photograph the nameplates on the motor, the pump, and the drive.
- Note what the equipment was doing when it failed and anything that changed recently, such as a storm or a power outage.
- Have the site address, gate or badging requirements, and an on-site contact ready.
Where our field service reaches around Austin
The Austin line covers field service and emergency response for facilities in Austin, Round Rock, Georgetown, Pflugerville, Cedar Park, Leander, Hutto, Taylor, Kyle, Buda, and San Marcos. These are service areas supported from our San Antonio shop, and arrival times depend on where you are and when you call.
Service area. Repairs done at our San Antonio shop.
Call the Austin line for emergency service
Emergency motor repair and field service questions
What counts as an electrical emergency at a plant or facility?
Any sign of fire, smoke, arcing, or a burning smell from equipment is an emergency, and anyone at risk comes first. Beyond safety, an equipment emergency is a failure that stops production, takes a water or wastewater pump out of service, or knocks out cooling or heating in an occupied building. Lopez Electric Motor Works treats those as 24-hour calls.
Why won’t my electric motor start?
The cause may be outside the motor, such as no power, a tripped overload, a failed contactor or starter, a blown fuse, or a drive in fault. Inside the motor, the usual causes are an open or shorted winding, a seized bearing, or a driven load that’s jammed. Testing in place tells you which one before the motor gets pulled.
Do you offer 24-hour emergency service in Austin?
Yes. 24-hour emergency service is available for critical failures in Austin and the surrounding cities. Call 512-788-4594, and we’ll give you a realistic arrival time based on where the equipment is.
Can you troubleshoot a VFD on site?
Yes. On-site troubleshooting covers the drive’s fault history, the incoming power, the drive’s settings against the motor nameplate, and the motor and cable on the output side. If the drive itself has failed, we can supply a replacement and get it set up for your motor.
Should I pull the motor before you arrive?
Usually not. Unless the motor is unsafe where it sits or you need the space, leave it connected so it can be tested in circuit. Testing in place is the fastest way to tell a motor failure from a supply or control problem.
More services for Austin facilities
Electric motor repair
AC and DC motor diagnostics, rewinding, rebuilding, and testing with 24-hour turnaround.
02Industrial pump repair
Inspection, rebuild, and testing of industrial and commercial pumps, plus the motor that drives each one.
03Custom control panels
Motor control centers, VFD enclosures, and custom panels built and wired for your equipment.
04Building automation
HVAC controls integration, upgrades, and troubleshooting for Austin commercial and industrial facilities.
05Motor, pump & drive sales
New motors, pumps, and VFDs, plus hard-to-find replacements matched to your application.
06All Austin services
Every service we offer Austin facilities, the cities we cover, and how to reach the Austin line.